Refund and Returns Policy
Refund and Returns Policy
At Rocking F Powersports, we want buying vehicle parts to be straightforward. You have 30 days from delivery to return an eligible part, and we charge $0 restocking fees.
This includes parts that turn out to be the wrong fit, provided the part has not been installed, modified, or damaged after delivery.
90-Day Warranty | 30-Day Returns | $0 Restocking Fee | Freight & Parcel
Return & Warranty Email: sales@palletplazaliquidation.com
30-Day Returns With No Restocking Fee
You have 30 days from the date of delivery to return a qualifying part that has not been installed or modified.
There is no restocking fee. This also applies when a part was ordered for the wrong vehicle or otherwise turns out not to fit, provided the return meets the conditions in this policy.
Fitment information is provided on our product listings, and customers may contact us before purchasing so we can help verify compatibility, including checking vehicle information when available.
New and Used Parts
The same basic 30-day return window and $0 restocking fee apply to both new and used parts.
New Parts
New parts must be returned:
Uninstalled
Unmodified
In their original packaging when applicable
In the same condition in which they were shipped
Used Parts
Used parts must be returned:
Uninstalled
Unmodified
In the condition in which they were shipped
With all applicable components that were included with the original shipment
Return freight is the buyer’s responsibility unless the return is required because of an error or fault on our part, as explained below.
Return Policy at a Glance
| Term | Policy |
|---|---|
| Return Window | 30 days from delivery |
| Condition Required | Uninstalled, unmodified, and in the condition shipped |
| Restocking Fee | $0 |
| Wrong Fitment | Accepted within the 30-day window when return conditions are met |
| Change of Mind | Accepted within the 30-day window when return conditions are met |
| Faulty or Not as Described | Accepted; Rocking F Powersports covers authorized return freight |
| Exchanges | We do not offer exchanges; eligible returns are refunded |
| Return Freight | Buyer pays unless the return is due to our error or an eligible covered issue |
| Refund Timing | Within 5 business days after the returned part is received and inspected |
| Refund Method | Original payment method |
When Rocking F Powersports Pays Return Freight
Rocking F Powersports will cover authorized return freight when the issue is attributable to us, including:
We shipped the wrong part.
The part materially differs from its product listing or description.
The part arrived damaged and the damage was properly documented and reported within the required timeframe.
For other eligible returns, including wrong-fitment and change-of-mind returns, the buyer is responsible for return shipping costs.
Because many of the products we sell are large or heavy vehicle parts, return freight costs can vary significantly depending on the item and shipping method.
Wrong-Fitment Returns
If you discover that a part does not fit your vehicle, do not attempt to modify the part to make it fit.
Before returning the item:
Contact Rocking F Powersports with your order number and a description of the fitment issue.
We may request your VIN, vehicle information, part number, or photos to help determine whether the correct part was supplied.
If the return qualifies, we will provide return authorization and return instructions.
Return the part uninstalled, undamaged, and unmodified within the 30-day return period.
After the part is received and inspected, we will issue the eligible refund within 5 business days.
No restocking fee will be deducted from the refund.
Once the refund has been issued, you can order the correct part. We encourage customers to contact us before placing a replacement order so we can help verify fitment.
Important: Do Not Force a Part to Fit
Do not drill, cut, bend, grind, weld, repaint, refinish, or otherwise alter a part in an attempt to install it.
A part that has been modified or damaged during an attempted installation may no longer qualify for return.
What We Cannot Accept for Return
The following items are generally not eligible for return:
Parts that have been installed, even briefly.
Parts that have been painted, refinished, powder coated, cut, drilled, welded, bent, or otherwise modified.
Parts damaged after delivery through installation, handling, accident, impact, or misuse.
Parts returned after the 30-day return period.
Parts returned without prior return authorization.
Parts missing components, hardware, or accessories that were included with the original shipment.
Parts that are not returned in the condition required by this policy.
Freight Damage
If a part arrives with visible shipping or freight damage, inspect the shipment as soon as possible.
Report shipping damage within 48 hours of delivery and provide photographs of the packaging, shipping labels, and damaged areas of the part.
Prompt reporting helps us document the condition of the shipment and determine the appropriate next steps with the carrier.
Starting a Return
To begin a return, contact:
Rocking F Powersports
Email: sales@palletplazaliquidation.com
Please include:
Order number
Customer name
Part name or part number
Reason for the return
Photos when relevant
Do not ship a return before receiving return authorization and instructions from Rocking F Powersports.
Refunds
Once an authorized return arrives and passes inspection, eligible refunds are issued within 5 business days.
Refunds are issued to the original payment method used for the purchase. The time required for the funds to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or financial institution.
No Exchanges
Rocking F Powersports does not offer direct exchanges for returned parts.
When a return qualifies, we issue the applicable refund instead. After the refund is processed, customers may place a new order for the correct part.
This approach allows the original return to be processed independently rather than requiring the customer to wait for an exchange shipment.
Relationship Between Returns and Warranty Coverage
The 30-day return policy and 90-day used-parts warranty are separate forms of protection.
The 30-day return policy applies to eligible returns, including qualifying wrong-fitment and change-of-mind returns.
The 90-day warranty applies to qualifying warranty issues with used parts as described in our Warranty Policy.
New parts may be covered by the applicable manufacturer’s warranty according to the manufacturer’s terms and conditions.
Contact Rocking F Powersports
For return, refund, fitment, or warranty questions:
Rocking F Powersports
Email: sales@palletplazaliquidation.com
Please contact us before installing a part if you have any concerns about fitment. Confirming compatibility before installation can help prevent unnecessary returns and installation-related damage.
Last updated: August 25, 2026.
